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Text Message Notifications for School Bus Delays

Round Rock ISD Transportation services can send a text message straight to your mobile phone if your child’s school bus is delayed either to or from one of the District’s 34 elementary schools.

After Monday, Sept. 25, 2017 if you have not received an invitation to opt-in for notification of bus delays then the cell phone number your campus has on file needs to be updated. When you provide your campus(s) your preferred mobile phone number you can participate in this service by sending a text message of “Y” or “Yes” to our school’s short code number, 67587.

You can also opt out of these messages at any time by simply replying to one of our messages with “Stop.”

Bus information text notifications can only be sent to cell phones. To update cell phone number(s) call or e-mail your campus Registrar.

FAQs

Q: How do recipients opt-in to receive text messages?

  1. Text the word “YES” to 67587 from each wireless device they wish to receive texts on.
  2. Confirm the text device number(s) are in your school’s database.
  3. If you need to update or add a cell phone please call or e-mail your campus Registrar.

Q: How do recipients opt-out of receiving text messages? Recipients not wishing to receive text messages to a particular number can simply do one of the following:

  1. Don’t opt-in, and don’t reply to the opt-in invitation message.
  2. Text “STOP” to  67587 at any time.
  3. Opt out online
  4. E-mail us to request that the SchoolMessenger system administrator add the number to the account’s phone number block list.

Q: Can the text messages come from a district phone number instead of the SchoolMessenger short code?

No, short codes are the industry standard and the only fast and reliable way to deliver mass text notifications.

Q: I received a text message that says it’s from SchoolMessenger? What does it mean?

That was the opt-in invitation message sent by SchoolMessenger if it was from  67587 and it said: <> text messages. Reply Y for aprx 3 msgs/mo. Txt HELP 4info. Msg&data rates may apply. See schoolmessenger.com/tm To continue receiving informational text messages from the school district reply with “YES”. If you don’t reply, you will not receive any future texts from SchoolMessenger.

Q: I opted in, but I’m not receiving texts?

Ensure that the district has included your correct device number in the database (to update, confirm or add a cell phone please call or e-mail your campus Registrar) in the SMS phone fields that are synchronized with SchoolMessenger. It may take 24 hours for this number to be active after being changed or added to the district’s system. Send a text with the word “YES” from that specific device to  67587. You should receive an opt-in confirmation message from the service. If you want to receive texts on multiple devices, each device number must have an opt-in receipt.

Ensure that the district has included your correct device number in the database (to update, confirm or add a cell phone please call or e-mail your campus Registrar) in the SMS phone fields that are synchronized with SchoolMessenger. It may take 24 hours for this number to be active after being changed or added to the district’s system. Send a text with the word “YES” from that specific device to  67587. You should receive an opt-in confirmation message from the service. If you want to receive texts on multiple devices, each device number must have an opt-in receipt.

Q: How do I know if it worked?

After you text one of the keywords to the short code the system will ALWAYS respond back with one of three messages:

  1. Opt-in Response: You’re now registered with the SchoolMessenger notification service. Reply STOP to cancel, HELP for help. Msg&data rates may apply.3msgs/mo. schoolmessenger.com/tm
  2. Opt-out Response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or Help for help. Msg & data rates may apply schoolmessenger.com/tm Help or Unknown Keyword Response: Reply Y to subscribe for aprox 3 msgs/mo.Text STOP to quit. For more information reply HELP.
  3. Any other response – or no response – indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

Q: What does it mean if I texted “yes” to  67587 and I received some sort of error message back?

If you receive what appears to be an error message similar to one of the following it most likely means that short code text messaging is not enabled on your wireless subscription plan: • Service access denied • Message failed • Shortcode may have expired or shortcode texting may be blocked on your account • Does not participate These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the mobile device does not have short code SMS texting enabled for that number. This is sometimes disabled by default on company provided cell phones. To address this contact your wireless provider. [Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore be very clear to refer to “short code” text messages. Most TV programs with a voting component use short code SMS messaging (e.g. American Idol, Dancing with the Stars, etc.). Using an example such as this can be a way to clarify the type of texting service you want to enable.]

Q: Will I be charged for the text messages that I receive from SchoolMessenger?

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.