Bus Routes

The Round Rock ISD Transfinder application allows parents to view route information, pick-up time, and drop-off time for their students. This information is updated throughout the year, so parents are encouraged to regularly check their student’s route information during the start of school and if their child does not ride the bus for an extended period of time.

Frequently Asked Questions

The Round Rock ISD Transportation Department has developed a Frequently Asked Question section of its web site for parents to utilize. Please visit that page by clicking below.

Frequently Asked Questions

Code of Conduct

Rules for student conduct on school buses are available in all student handbooks. The following list is posted in all buses:

  • Observe same conduct as in the classroom
  • Be courteous. Use no profane language
  • Do not eat or drink on the bus
  • Keep the bus clean
  • Cooperate with the driver
  • Do not use tobacco
  • Do not be destructive
  • Stay in your seat
  • Keep head, hands, and feet inside bus
  • Bus driver is authorized to assign seats

Students failing to obey the posted bus conduct rules will be subject to progressive discipline by the driver and school. The driver will remind the student of the infraction and ask for the student to obey the rules. If the student refuses to obey the rules the driver will either move the student to another seat in the bus and/or write the student a referral. Student discipline generated by a referral is handled by school administration.

Transportation Availability

Transportation services are provided to students who live two or more miles from their campus, according to school board policy. The Transfinder online application will also not work for students entering pre-K, students attending a school outside of their zoned area for special programs, or some special education students who require special travel arrangements. Parents of those students should contact their child’s campus for route information.

Arrive at Pick-Up 5 Minutes Early

Times posted on this site reflect the expected time the bus should arrive during good weather. Inclement weather or traffic congestion may cause the route to run later than the posted time. We ask that all students be at their bus stop 5 minutes before the scheduled time to avoid missing the bus.

Contact Us

If you need assistance, please contact Round Rock ISD Transportation by calling (512) 428-2450.

Transportation Availability

Transportation services are provided to students who live outside the NET Zone.*  A net zone is the area less than two miles from their campus, per school board policy.

*Net Zone = Not Eligible for Transportation.  This means that there will be no bus service provided due to the proximity of your home to the school.

Text Message Notifications for School Bus Delays

Round Rock ISD Transportation services can send a text message straight to your mobile phone if your child’s school bus is delayed either to or from one of the District’s 54 schools.

If you have not received an invitation to opt-in for notification of bus delays ensure that the district has included your correct device number in the database (to update, confirm or add a cell phone please call or email your campus Registrar) in the SMS phone fields that are synchronized with SchoolMessenger.

It may take 24 hours for this number to be active after being changed or added to the district’s system. This should trigger an opt-in message for you to reply “YES” from that specific device.  If you previously received the invitation to opt-in but declined at the time, simply text “Yes”  to  67587. You should receive an opt-in confirmation message from the service.

You can also opt out of these messages at any time by simply replying to one of our messages with “Stop.”

Bus information text notifications can only be sent to cell phones. To update cell phone number(s) call or email your campus Registrar.

If you have opt-in to text message notifications and are experiencing a service issue, let us know how we can help by completing this Late Bus Text Service Assistance online form

FAQs

Q: How do recipients opt-in to receive text messages?

  1. Confirm the text device number(s) are in your school’s database.
  2. If you need to update or add a cell phone please call or e-mail your campus Registrar.
  3. Within 24 hours, you should receive a text invitation to opt-in to receive transportation related text messages.  Reply “YES” to the opt-in invitation.
  4. If you previously received the invitation to opt-in but declined at the time, simply text “Yes”  to  67587.
  5. You should receive an opt-in confirmation message from the service.

Q: How do recipients opt-out of receiving text messages? Recipients not wishing to receive text messages to a particular number can simply do one of the following:

  1. Don’t opt-in, and don’t reply to the opt-in invitation message.
  2. Text “STOP” to  67587 at any time.
  3. Opt out online
  4. E-mail us to request that the SchoolMessenger system administrator add the number to the account’s phone number block list.

Q: Can the text messages come from a district phone number instead of the SchoolMessenger short code?

No, short codes are the industry standard and the only fast and reliable way to deliver mass text notifications.

Q: I received a text message that says it’s from SchoolMessenger? What does it mean?

That was the opt-in invitation message sent by SchoolMessenger if it was from  67587 and it said: <> text messages. Reply Y for aprx 3 msgs/mo. Txt HELP 4info. Msg&data rates may apply. See schoolmessenger.com/tm To continue receiving informational text messages from the school district reply with “YES”. If you don’t reply, you will not receive any future texts from SchoolMessenger.

Q: I opted in, but I’m not receiving texts?

Ensure that the district has included your correct device number in the database (to update, confirm or add a cell phone please call or email your campus Registrar) in the SMS phone fields that are synchronized with SchoolMessenger.

It may take 24 hours for this number to be active after being changed or added to the district’s system. Send a text with the word “YES” from that specific device to  67587. You should receive an opt-in confirmation message from the service.

If you have completed the above steps but are not receiving an opt-in confirmation, email us to request that the SchoolMessenger system administrator manually push an opt-in message to your wireless device.

Q: How do I know if it worked?

After you text one of the keywords to the short code the system will ALWAYS respond back with one of three messages:

  1. Opt-in Response: You’re now registered with the SchoolMessenger notification service. Reply STOP to cancel, HELP for help. Msg&data rates may apply.3msgs/mo. schoolmessenger.com/tm
  2. Opt-out Response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or Help for help. Msg & data rates may apply schoolmessenger.com/tm Help or Unknown Keyword Response: Reply Y to subscribe for aprox 3 msgs/mo.Text STOP to quit. For more information reply HELP.
  3. Any other response – or no response – indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

Q: What does it mean if I texted “yes” to  67587 and I received some sort of error message back?

If you receive what appears to be an error message similar to one of the following it most likely means that short code text messaging is not enabled on your wireless subscription plan: • Service access denied • Message failed • Shortcode may have expired or shortcode texting may be blocked on your account • Does not participate

These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the mobile device does not have short code SMS texting enabled for that number. This is sometimes disabled by default on company provided cell phones. To address this contact your wireless provider. [Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore be very clear to refer to “short code” text messages. Most TV programs with a voting component use short code SMS messaging (e.g. American Idol, Dancing with the Stars, etc.). Using an example such as this can be a way to clarify the type of texting service you want to enable.]

Q: Will I be charged for the text messages that I receive from SchoolMessenger?

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.

Transportation Service Parameters

Bus Route Criteria

Route Design

Bus routes are created to enhance student safety while maximizing vehicle efficiency. Stops are created that allow students to wait off the main roadway for the bus if at all possible. Stops are also created to minimize students walking in highly traveled roadways for long distances without sidewalks. Stops are not placed in dead end streets whenever possible to minimize bus accidents while backing (Backing is a very dangerous maneuver for a school bus). Stops are spread as far apart as criteria will allow in order to decrease the number of stops each bus will make on its route thus minimizing riding time for the students.

Elementary students may be required to walk up to 1/4 of a mile to a bus stop. Secondary students may be required to walk up to 1/2 of a mile. Bus routes are designed limit student ride time to no more than 45 minutes one-way if at all possible, however, most students ride under 30 minutes one-way.

The above design criteria is for regular students only. Students in special programs are subject to different design criteria. Contact the Transportation Department for additional information.

Regular Service Parameters

Regular Service Parameters

Eligibility

Transportation is available for children who live two miles or more from their assigned school. The distance a student lives from their assigned school is determined by measuring from the curb at the front of the school to the curb in front of their home using the closest paved street. Students residing within two miles of their assigned school may have transportation available if their neighborhood qualifies as hazardous under the district’s hazardous transportation rating system.

Some students who attend more than one school to participate in vocational programs or classes not offered at their school are transported between schools during school hours. Special education students are eligible for transportation if need is established through the Admission, Review, and Dismissal process.

Pick Up Time Criteria

Regular transportation attempts to arrive at every bus stop on time. Due to the variances between individual clocks, students are asked to arrive at the bus stop 5 minutes prior to the scheduled arrival time. Buses will load students and depart the stop. Regular buses do not wait for late students under most circumstances. Special needs transportation follows much the same criteria but will wait up to 3 minutes at the stop for the student to load. All buses will wait 7 minutes at the school in the afternoon for students to board. Students are expected to proceed immediately to the buses. Bus drivers are instructed not to stop or open the door for late students due to safety concerns having students too close to moving bus wheels.

Daily Service Criteria

Regular transportation is scheduled to provide service to student riders. Bus stops that do not have riders for 3 days may be suspended temporarily for lack of ridership to conserve district resources. Infrequent riders should contact the Transportation Department stating their wish to ride when service is needed if their bus stop has historically low ridership to verify stop time and location.

Bus Ridership Capacities

School buses are rated by manufacturers to have capacities based on three riders per seat. Round Rock ISD has adopted maximum ridership per bus at 3 riders per seat at elementary levels, 2 1/2 riders per seat at middle school levels, and 2 1/4 riders per seat at high school levels.

Regular Service Parameters

Student safety is the primary concern of the Transportation Department. Statistics show that the most dangerous time for students is before and/or after they are on the bus. The Transportation Department considers the environment and age of the students when placing bus stops. We attempt to place every bus stop at a location with reasonable safety assurances for students. Parents must assume the responsibility for their students traveling back and forth from home to the stop.

Bus Stop Location

Round Rock ISD creates bus stops using the following criteria:

  • Eliminate students crossing busy streets at elementary levels and reduce the number of students crossing at secondary levels
  • Provide students with the ability to stand off the roadway while waiting for the bus
  • Locate the stops to maximize visibility for both students and traffic (100′ minimum visibility)
  • Avoid locations that expose students to traffic hazards and reduce the number of hazards for students crossing the street
  • Place the stops in locations way from non-traffic hazards such as railroad tracks, commercial areas, or areas with bad dogs
  • Place the stops at least 100 feet away from corners if possible to better control traffic in the area immediately around the bus
  • Avoid stops in cul-de-sacs to minimize accident risks caused by buses backing up to turn around
  • Place stops on streets with as little traffic as possible
  • Create a buffer zone between students and the bus both in the neighborhoods and at school to keep students from being struck by the bus

School Bus Danger Zones

The most dangerous time for a student riding the school bus is the loading and unloading process. It is critical that students are visible to the driver and out of the bus danger zones when the bus is in motion. This rule applies to loading and unloading both in the neighborhoods and at schools. If students are crossing the street, they should move immediately out of the danger zone and proceed at least 15 feet in front of the bus before crossing the street.

Infographic showing danger zones as within 15 feet in front of bus and within 10 feet on side of bus.

Special Needs Service Parameters

We are pleased to provide quality educational services for your children. Our mission in Special Needs Transportation is to ensure your child arrives at school and returns home safely with care and thought given to his/her individual needs. Our success is a result of our commitment, skill, knowledge, understanding, and ability to communicate. All drivers and assistants participate in frequent in-service training to expand and improve their driving skills and upgrade their knowledge of helping children with special needs.

In our system, everyone works hard to communicate needs and changes. When changes occur, routes must be revised and time changes communicated to all parents. Please plan to transport your child to and from school the first three (3) days if the Admissions, Review, and Dismissal Committee (ARD) and/or placement changes occur after school begins in August. After the ARD, the driver will call you within three (3) days to:

  • Introduce him/herself and the assistant;
  • Tell you how and when you can reach them; and
  • Establish times and location for your child’s pick-up and drop-off.

As a parent, you can help support our mission by:

  1. Attending your child’s ARD committee meetings and Annual Reviews.
  2. Completing the Special Needs Transportation Information Sheet.
  3. Ensuring a responsible person is home when your child is picked up in the morning and brought home in the afternoon. (Drivers assume responsibility at the door of the bus in the morning and will not release the child until they see the responsible person after school.)
  4. Having your child ready to board the bus within three (3) minutes of scheduled time each morning.
  5. Calling 512-428-2450 (eastside) or 512-428-2480 (westside) and making an appointment to speak with the driver rather than delay them in route to transport other students.
  6. Teaching your child to follow the bus rules. (A copy will be provided to you.)
  7. Notifying the Transportation Office (512-428-2450 or 512-428-2480) as early as possible when your child will not be attending school. An answering machine is provided so that you may leave messages after hours if necessary. Failure to ride 3 consecutive days will result in termination of service until the parent/guardian calls the Transportation Office and reinstates the service.
  8. Sharing information with the driver and/or assistant regarding changes in schedule, medical status or major personal disruptions that would seriously affect your child’s behavior.
  9. Communicating in writing any medical information, medication or student health status changes which would affect your child’s transportation.
  10. Being open to information form the driver or assistant regarding their observations and concerns.
  11. Making sure your child goes to the restroom before boarding the bus.
  12. Maintaining consistent day care. (Frequent changes adversely affect bus schedules for all students assigned to the bus.)
  13. Remembering that students in wheelchairs must have properly operating lock brakes, foot rests, arm rests, and a safety belt.
Service for Childcare Facilities

An approved pick-up or drop-off location is:

  1. The child’s place of residence
  2. The residence of a Grandparent*
  3. A Childcare Facility that is licensed, registered or certified by The Texas Department of Family and Protective Services*

*In order for the Grandparent or Childcare Facility to qualify as an approved stop, it must be within the attendance area of the Student’s Home Campus &/or the Campus of attendance.

To find out in what attendance zone a stop is located, you can enter the address into the School and Bus Route Locator and you will get a list of which campus boundaries encompass that address.

To find out if your chosen daycare is licensed, registered or certified you can visit the Texas Department of Family and Protective Services website. Search for Child-Care Operation

FAQs
  1. What happens if I’m not home to receive my child after school?
    If no one is home to receive your child when the driver arrives, the driver will continue with the route, keeping your child on the bus until the other children have been transported. Then the driver will make an attempt to leave your child at your home one more time. If no one is home after the second attempt, the driver will return the child to his/her campus.
  2. Why does it take up to three days to begin transportation services for my child?
    When a new student is added to or dropped from a driver’s list, the time of pick-up and drop-off changes for all students. Parents need information as quickly as possible to adjust to changing pick-up and drop-off times. The driver also needs information about their children before transporting them. The three day lead between notice and start of transport allows for necessary information processing.
  3. Why must my child be on the bus so long?
    Door-to-door service requires the drivers to go to multiple locations (as many as 10 – 15) spread out over a large geographic area, and transport students to locations that are often far away from the child’s home attendance school. Our goal is for no student to be on the bus for more than one hour each way.
  4. Whom do I call when I have questions or concerns?
    If you have questions or concerns about transportation services for your child, please call the Transportation Department at 512-428-2450 (eastside) or 512-428-2480 (westside).

Locations

Transportation East Facility
921 Luther Peterson Place
Round Rock, Texas 78665
Office Main: (512) 428-2450
Fax: (512) 428-2491

Transportation West Facility
7900 Pearson Ranch Rd.
Austin, TX 78717
Office Main: (512) 428-2450
Fax: (512) 428-2465